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Preventing client-initiated violence: a
practical handbook, Research and
Public Policy Series No.30, Australian Institute of Criminology, Canberra.
This report addresses the prevention of forms of violence that can occur
between workers and their clients; for example, between social workers and
their clients, or nurses and patients. The handbook is designed to assist
employers prevent violence in a range of settings. There are discussions on
the economic and personal impacts from violence; guidance on risk
identification, assessment and control procedures applied to
client-initiated violence; the statutory legal responsibilities of employers
under OHS legislation; and high-risk occupations where effective prevention
strategies have been identified. Some detailed draft violence prevention
policy and strategy documents and checklists are provided for employers to
adopt and adapt to specific on-site conditions.
Preventing violence within organizations: a
practical handbook, Research and
Public Policy Series No.29, Australian Institute of Criminology, Canberra.
This handbook focuses on the prevention of the forms of violence that arise
between a supervisor and an employee, or between one employee and another.
Violence within organizations is committed by individuals who have, or have
had, some form of an employment relationship with the organization and may
involve physical acts of violence, bullying, harassment, or offensive
initiation rituals. Sometimes multiple perpetrators and more than one
recipient may be involved, and the events may be repeated over time. This
handbook includes discussions on: the importance of employer/CEO commitment
to zero-tolerance of violence; risk identification, risk assessment, and
risk control procedures applied to violence within organizations; the
statutory legal responsibilities of employers to provide a safe and healthy
worksite and work process under OHS legislation; other legislative
instruments that can be applied to violence within organizations; the need
for written violence prevention policy and strategy documents-and
implementation of these; and different management styles that may encourage,
or impede, violence within organizations. This handbook also includes a
series of detailed draft violence prevention policy and strategy documents
and checklists which employers can adopt and adapt to specific on-site
conditions.
Violence in the workplace - preventing armed
robbery: a practical handbook
2000, Australian Institute of Criminology Research and Public Policy Series
No. 33, Canberra. This handbook focuses on violence committed during the
course of robberies and hold-ups in commercial premises. The approach taken
is preventive rather than reactive. The handbook is written with robbery and
armed hold-up prevention in large and medium-sized retail organizations in
mind, although the strategies can be applied to a range of sites and
situations, for example, convenience stores or hold-ups in chemist shops for
drugs. The focus is prevention of homicide and injury - not averting cash
loss - although it is recognized that there is a close overlap. A range of
strategies and protective devices can be adopted that reduce both the
incentives for robbery, and the risks of homicide and severe injury during
an armed hold-up. Many of these strategies are detailed in this preventive
handbook.
'Internal
violence (or bullying) and the health workforce', Working Paper
Series no. 141, Discussion paper no. 3 from the Taskforce on
Prevention and Management of Violence in the Health Workplace, Copyright
NSW Department of Health, Sydney. Discussion Paper published by the
Industrial Relations Research Centre, University of New South Wales. This
Discussion Paper provides a detailed discussion of bullying at work, the
causes, manifestations, and some prevention strategies. The authors argue
that the most effective strategy to prevent bullying at work is CEO
commitment to a zero tolerance policy that is enforced.
'Occupational
violence: types, reporting patterns and variations between health sectors',
Working Paper Series no. 139, Discussion Paper no. 1 from the
Taskforce on Prevention and Management of Violence in the Health Workplace,
Copyright NSW Department of Health, Sydney. Discussion Paper published by
the Industrial Relations Research Centre, University of New South Wales.
This Discussion Paper provides an overview of occupational violence,
describes a commonly adopted typology for understanding the different types
of violence at work, and provides some limited data related to the health
industry.
'Prevention
of occupational violence in the health workplace', Working Paper
Series no. 140, School of Industrial Relations and Organizational
Behavior and the Industrial Relations Research Centre, Discussion paper no.
2 from the Taskforce on the Prevention and Management of Violence in the
Health Workplace, Copyright NSW Department of Health, Sydney. Discussion
Paper published by the Industrial Relations Research Centre, University of
New South Wales, Sydney. This paper discusses a range of strategies that may
reduce the risk of occupational violence in health workplaces. Detailed
discussion are provided on the application of 'situational crime prevention'
strategies to health workplaces, and of administrative intervention to
reduce the risks of client-initiated violence (as well as other forms of
occupational violence).
'Workplace
violence intervention research workshop April 5-7, 2000, Washington, DC
Background, rationale and summary', American Journal of
Preventive Medicine, vol. 20, no. 2, pp. 135-140. This US paper
summarizes the opinions of numerous academics on the topic of occupational
violence. There are three elements of occupational violence prevention
strategies. The first examines features of the workplace environment, which
includes lighting, availability of entrances and exits. Second are
organizational or administrative controls, which entails the formulation of
programs, policies and procedures regarding workplace violence. The third
strategy is behavioral, which entails training staff to deal with
potentially violent situations. Suggestions are made as to how these general
elements may be adapted to suit the risks in individual workplaces.
Preventing retail crime Susan Geason and Paul
R Wilson, 1992
Preventing counter and interviewing staff from client aggression
Bruce Swanton and Daryl Webber, 1990
Take care : how to develop and implement a workplace violence program. A
guide for small business (PDF 399kB)
Workers Compensation Board of British Columbia
Workplace violence Prevention advice from
Rutgers University School of Criminal Justice, Crime prevention service
Violence in the Workplace National Institute for
Occupational Safety and Health publication discussing Risk Factors and
Prevention Strategies of workplace violence. This document reviews what is
known about fatal and nonfatal violence in the workplace to determine the
focus needed for prevention and research. The document also summarizes
issues to be addressed when dealing with workplace violence in various
settings such as offices, factories, warehouses, hospitals, convenience
stores, and taxicabs.
Responding to Workplace Emergencies In this newsletter we’ll
discuss the basic steps to handle emergencies in the workplace. These
emergencies include natural disasters such as tornadoes and ...
Emergency Management Guide for Business and Industry (FEMA)
Provides information on how to create and maintain a
comprehensive emergency management program. It can be used by manufacturers,
corporate offices, retailers, utilities or any organization where a sizable
number of people work or gather.
OSHA Evacuation Plans and Procedures eTool
Guidance for retail businesses on implementing an emergency
action plan. Also includes information on workplace evaluation, education
and training.
Small Business Disaster Planning Guide (Small Business Association /
Institute for Business & Home Safety) Disaster planning
toolkit that enables small businesses to identify hazards, as well as plan
for and reduce the impact of disasters. Also provides advice on insurance,
disaster supplies and other things that make a small business more disaster
resistant.
Developing a Preparedness Plan and Conducting Emergency Evacuation
Drills (National Fire Protection Association) Fact Sheet
provides information about developing an emergency action plan, including
fire prevention plans.
Model Shelter-in-Place Plan for Businesses (National Institute for
Chemical Studies) Provides information about
establishing a shelter-in-place program for your office building.
Shelter-in-Place in an Emergency (American Red Cross)
Includes information about shelter-in-place at home, work, school, and in a
vehicle.
What is workplace violence? Most people think of violence as a
physical assault. However, workplace violence is a much broader problem. It
is any act in which a person is abused, threatened, intimidated or assaulted
in his or her employment.
Bureau of Justice Statistics Violence in the Workplace, 1993-99
Presents data for 1993 through 1999 from the National Crime Victimization
Survey estimating the extent of workplace crime in the United States. The
report describes the different types of workplace crimes, their frequency of
occurrence, the characteristics of the victims and offenders, victimization
by profession, the victim/offender relationship, and how many of these
victimizations are reported to law enforcement. Data from the Bureau of
Labor Statistics Census of Fatal Occupational Injuries are also included to
describe the nature of work-related homicide. The report examines workplace
victimizations both as trends from 1993 to 1999 and in the aggregate.
Domestic Violence in the Workplace Domestic violence can
spill over into the workplace, compromising the safety of both victims and
co-workers. Its impact on the workplace may include lost productivity,
health care costs, absenteeism, and employee turnover.
Business and Industry Preparedness Guide (American Red Cross)
Guidance about planning for disasters, reducing potential damage, and
protecting employees, customers and business.
Guidance for Filtration and Air-Cleaning Systems to Protect Building
Environments from Airborne Chemical, Biological, or Radiological Attacks
DHHS (NIOSH) Pub No. 2003-136: Provides preventive measures that
building owners and managers can implement to protect building air
environments from a terrorist release of chemical, biological, or
radiological contaminants. Also on
PDF
Guidance for Protecting Building Environments from Airborne Chemical,
Biological, or Radiological Attacks (NIOSH) DHHS (NIOSH) Pub
No. 2002-139: Outlines preventive measures that building owners and managers
can take to protect building air environments from a terrorist release of
contaminants.
Protecting Building Environments from Airborne Chemical, Biological,
or Radiological Attack (CDC/NIOSH) Morbidity and Mortality Weekly Report, September 6,
2002 / 51(35);789: Summary report of November 2001 NIOSH
investigations of public and private-sector buildings to determine the
vulnerability of building air environments to CBRN agents.
Basic Information on Building Protection (Army SBCCOM) General
information on building protection concepts and procedures, including air
filtration, operational procedures, and physical security.
Building Security by Design: A Primer for Architects, Design
Professionals, and their Clients (American Institute of Architects)
Provides general information on building protection. Includes
summaries of asset analysis, threat analysis, vulnerability analysis, and
risk analysis.
Facilities Standards for Public Buildings Service (GSA)
Contains detailed building construction guidance. This document
establishes design standards and criteria for new buildings, major and minor
alterations, and work in historic structures for the Public Buildings
Service (PBS) of the General Services Administration (GSA).
Building
and Fire Research Laboratory (NIST) Information on building
materials; computer-integrated construction practices; fire science and fire
safety engineering; and structural, mechanical, and environmental
engineering.
Making Federal Buildings Safe (GSA) [PDF] Provides tips and
guidance on ways to make Federal buildings more secure. Information about
Mail handling; chemical, biological, and bomb threats; more...
Security and Safety in Los Angeles High-Rise Buildings After 9/11
(RAND) Short study that focuses on the threats to and possible
responses from the owners and managers of Los Angeles high-rise buildings in
the aftermath of 9/11.
Protecting Occupants of High-Rise Buildings (RAND) Guidance for
local governments and building owners on mitigating the effects of an attack
on high-rise buildings.
A Method to Assess the Vulnerability of U.S. Chemical Facilities
(Department of Justice) [PDF] Presents an overview of a prototype
methodology to assess the security of U.S. chemical facilities. Identifies
and assesses potential security threats, risks, and vulnerabilities, and
guides the chemical facility industry in making security improvements.
Chemical Plant Vulnerability Analysis (American Institute of
Chemical Engineers (AIChE)) Guidelines for analyzing and
managing the security vulnerabilities at fixed chemical sites.
Site Security Guidelines in the US Chemical Industry (American Chemistry
Council) guide for implementing a quality site security
management system. "Site Security Guidelines for the U.S. Chemical
Industry," developed by a group of company security professionals and
designed specifically for the chemical industry, can help member companies
build upon their existing security programs.
Safe at work? Women's experience of violence in the workplace
(PDF 331kB) Victoria Office of Women's Policy, 2005
Bullies not wanted: recognizing and
eliminating bullying in the workplace
Work environment : Violence in the workplace
factsheet
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